Introduction
BOTBUSTER VIDEO ("we," "our," or "us"), a product of MxM owned by Marissa Kos, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video analysis service.
By using BOTBUSTER VIDEO, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.
Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Name (if provided)
- Profile picture (if provided via authentication provider)
- Authentication data from third-party providers (Google, etc.)
Payment Information
When you make purchases, our payment processor (Stripe) collects:
- Billing address
- Payment card details (processed securely by Stripe)
- Transaction history
We do not store your full credit card information on our servers.
Usage Data
We automatically collect certain information when you use our service:
- Video URLs submitted for analysis
- Analysis results and generated insights
- Credit usage and transaction history
- Device information and browser type
- IP address and approximate location
- Usage patterns and feature interactions
Video Content
Important: We do not store your video files. We only process videos temporarily to generate analysis results. Once processing is complete, video data is not retained on our servers.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our video analysis service
- Process your transactions and manage your account
- Send you service-related communications and updates
- Respond to your inquiries and provide customer support
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
Information Sharing
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist in operating our service (e.g., Clerk for authentication, Stripe for payments, cloud hosting providers)
- Legal Requirements: When required by law, legal process, or government request
- Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users and the public
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit using TLS/SSL
- Secure authentication through Clerk
- Regular security assessments and updates
- Access controls and employee training
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Analysis results are stored for your convenience and can be accessed through your account. You may request deletion of your data at any time.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing of your data
To exercise these rights, please contact us at themxm.ai/contact.
Cookies and Tracking
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how our service is used. You can control cookie settings through your browser, but disabling cookies may affect service functionality.
Third-Party Services
Our service integrates with third-party services including:
- Clerk: For user authentication and account management
- Stripe: For payment processing
- Video Platforms: To fetch and analyze videos from YouTube, Loom, Instagram, TikTok, and other platforms
These services have their own privacy policies, and we encourage you to review them.
Children's Privacy
BOTBUSTER VIDEO is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our service, you consent to such transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
- Website: themxm.ai/contact
- Company: MxM, owned by Marissa Kos
- Location: Australia